{"product_id":"9781400213672_nincompoopery","title":"Nincompoopery","description":"\u003cp\u003e\u003cstrong\u003eCEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eNincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eNincompoopery\u003c\/em\u003e, Brandt leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy.\u003c\/p\u003e\u003cp\u003eIt usually starts by asking simple questions, such as: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhy should our customers have to rekey their data multiple times to make a single purchase?\u003c\/li\u003e\n\u003cli\u003eWhy are there four levels of approval just to order basic supplies?\u003c\/li\u003e\n\u003cli\u003eWhy can't we get qualified candidates for open positions, or provide new employees with decent training?\u003c\/li\u003e\n\u003cli\u003eIn short: How did we become such nincompoops? And when will we stop?\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBrandt has worked with hundreds of companies to help them outwit competitors, and in this book, he shares his unique blueprint for success. \u003cem\u003eNincompoopery\u003c\/em\u003e offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side.\u003c\/p\u003e","brand":"John R Brandt","offers":[{"title":"Default Title","offer_id":40701138698289,"sku":"9781400213672","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0571\/9926\/3793\/files\/9781400213672.jpg?v=1780470954","url":"https:\/\/bakerbookhouse.com\/products\/9781400213672_nincompoopery","provider":"Baker Book House ","version":"1.0","type":"link"}