{"product_id":"9781404175679_handling-difficult-people","title":"Handling Difficult People","description":"\u003cp\u003eLet's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes \"button pushers\" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with \"crazy-makers\" on a brand new level.\u003c\/p\u003e","brand":"John Townsend","offers":[{"title":"Default Title","offer_id":40701181820977,"sku":"9781404175679","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0571\/9926\/3793\/files\/9781404175679.jpg?v=1781168898","url":"https:\/\/bakerbookhouse.com\/products\/9781404175679_handling-difficult-people","provider":"Baker Book House ","version":"1.0","type":"link"}