Changing Your Payment Method After a Guest Purchase
Thank you for choosing Baker Book House! Our system does not currently support the ability to change payment information with orders made as a guest. We encourage our customers to create a Baker Book House account to take full advantage of shopping with us. The benefits include modifying your order information, a complete order history with receipts in a centralized location, and personalized offers for our online store.
If you purchased as a guest and need to change your payment method, you can create a Baker Book House account by clicking this link.
After you have created an account with the email used with your guest purchase, your order will automatically appear in your order history.
Next, you can use these instructions to update your payment method:
1. Open the email that notified you that the payment for your order could not be processed.
2. Click the link for "update payment method".
3. Enter your new credit card or billing information.
4. You are all set! You will get an email when your order ships.
What If I Cannot Make a New Account?
We encourage our customers to sign up for an account to take full advantage of the benefits and convenience of a Baker Book House Account. These benefits include independent order modification, saving addresses and payment methods, a complete order history, and personalized offers for our online store.
However, we understand that not every customer can make an online account. Unfortunately, our system does not allow guest purchasers to independently modify their order without a user account. Because of this, we ask you use the following method to complete your purchase:
- Send our customer service team an email with your order number requesting a cancelation of your order because your payment method has changed. The customer service email is help[at]bakerbookhouse.com.
- Next, place a new order of the same items with your updated payment information.
- When your order ships, your new payment method will be charged. Your account will not be charged twice.
If you are unable to place a new order, you may call our customer service team at (616)-957-3110. Our team will help you apply your new payment method. We have limited phone staff, so we appreciate your understanding as there may be a delay with this option.
